Terms & Conditions

Not the usual yada yada yada, so please take a little time to review what we have to say.

Trading

We’re sure you understand how important it is that you pay the invoices that we send out promptly. We’re a small business that can’t sustain bad debt, and we expect you’re in the same boat.

We issue invoices electronically (see super important below) in Pound Sterling (GBP). While this invoice is due immediately, unless stated otherwise on our invoice, our payment terms are 30 days from the invoice date. Therefore, full payment must reach us by this date, or the alternative date which will be clearly stated on our invoice.

All invoices are presented in Pound Sterling (GBP); we only accept payment in this currency. We also accept payment by bank transfer (BACS), and the appropriate bank account details are printed on the electronic invoice that we issue.

All invoices are exempt from VAT; we are not VAT-registered.

It’s worth noting that we don’t offer reductions for “cash” or “early” payment, nor do we accept payment by way of goods or services or offer extended credit.

Unfortunately, we no longer accept cheques as a method of payment.

Late Payment

We hope this never applies, but…

For Hosting & Domain Services

If you miss a payment date, we will withdraw service at the date of service expiry, which will be clearly marked on the invoice we have issued. No reminders will be sent. Recommissioning charges will apply if you wish to re-enable the service. Please note that we don’t hold backups of services once they have expired.

Please be aware that missing a payment for a domain name will mean you will lose control of the domain and that the registrar charges for recovery are significant and beyond our control. In some instances, it may not be possible to recover your domain name. Additionally, our fees for managing recovery of a domain are commensurate with the amount of effort required. This can get very expensive, so it’s much better to settle our invoice in good time.

For Design, Development, Consultancy, and SEO Services

In accordance with the Late Payment of Commercial Debts Act 1998, interest will be charged on all payments received later than the payment terms at the rate of eight per cent above the Bank of England Base Rate plus the compensation amount as set out in legislation that is commensurate with the invoice amount, which can be between £40 and £100.

If collection proves necessary, which, of course, we hope to avoid, you will be required to pay all fees (including all legal fees and court costs) incurred by that process. It is very likely that if collection proves necessary, we will instruct a debt recovery service to recover the debt.

Super Important

When it comes to excuses, we’ve heard quite a few, so for the avoidance of doubt…

We don’t accept cheques, so they can never be in the post, and while we like a good story, they never get you more time to pay. In our experience, the electronic banking system is highly reliable, so please don’t blame your bank – it’s your responsibility to pay us in time. Oh – and emails rarely go missing.

As we invoice electronically, it’s up to you to keep us updated with a working email address that you monitor every working day of the week.

If you don’t receive our invoice…
We communicate by email with you throughout the life of a project, so this scenario is improbable. Keep an eye on that junk folder, though – we wouldn’t want you to miss paying us for our wonderful work. The extra money you’ll pay to the court could have been spent marketing your business!

We don’t send out final demands; if your invoice is overdue, our next correspondence will likely be about court proceedings. We know this sounds harsh, but the cost of chasing bad debt impacts our good customers, so we’ve decided to pass it on to avoid the hassle.

You can’t transfer an invoice to anyone else without our permission. If your name is on the invoice, you owe us the money and are responsible for payment.

Although the language is simple, our intentions are serious, and this is a legal document under the exclusive jurisdiction of English and Welsh courts.

Website Use

The content on this website belongs to us so please don’t use it anywhere else. We provide a copywriting service, so if you need some content,  ask us to create something original and inspiring for you.

By using this website, you agree to our terms and conditions. If you disagree, please leave.

Reviewed: 06/03/2024